Effective Date: 01 Jan 2026
Last Updated: 01 Jan 2026
MicroCloud & IT Solutions (“we”, “our”, “us”) is committed to protecting the privacy and personal data of individuals in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679). This GDPR Compliance Policy explains how we collect, use, store, process, and protect personal data of our customers, partners, and website users.
1. What is GDPR?
The General Data Protection Regulation (GDPR) is a European Union regulation designed to protect the personal data and privacy of EU citizens and residents. It governs how organizations collect, process, store, and share personal data.
MicroCloud & IT Solutions complies with GDPR principles for all users, including those outside the EU.
2. Scope of This Policy
This policy applies to:
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Website visitors
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Customers and clients
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Business partners
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Employees and contractors
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Anyone whose personal data we process
It covers all services including:
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Managed Hosting
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VPS & Servers
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SSL & Email Hosting
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Software & Web Development
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AI Agents & IT Automation
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Cybersecurity Services
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Google Workspace Administration
3. Personal Data We Collect
We may collect the following personal data:
a) Identity Information
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Name
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Company name
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Job title
b) Contact Information
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Email address
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Phone number
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Address
c) Technical Data
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IP address
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Browser type
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Device information
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Login data
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Cookies
d) Business Data
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Billing details
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Support tickets
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Project information
4. Lawful Basis for Processing Data
We process personal data under the following legal bases:
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Consent – when you give permission
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Contractual necessity – to provide our services
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Legal obligation – to comply with law
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Legitimate interests – for business operations, security, and service improvement
5. How We Use Personal Data
We use personal data to:
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Provide and manage services
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Process payments and invoices
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Offer customer support
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Improve website and services
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Send service updates and notifications
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Ensure security and fraud prevention
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Comply with legal requirements
6. Data Protection Principles
We follow GDPR principles:
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Lawfulness, fairness & transparency
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Purpose limitation
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Data minimization
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Accuracy
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Storage limitation
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Integrity and confidentiality
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Accountability
7. Data Storage & Retention
We retain personal data only as long as necessary to:
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Fulfill service obligations
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Meet legal and regulatory requirements
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Resolve disputes
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Enforce agreements
After retention period, data is securely deleted or anonymized.
8. Data Security Measures
We implement strong security controls including:
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SSL encryption
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Firewall and network security
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Access control systems
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Secure servers and backups
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Regular security audits
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Malware protection
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Staff confidentiality agreements
9. Data Sharing & Third Parties
We do not sell personal data.
We may share data only with trusted partners such as:
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Payment processors
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Hosting infrastructure providers
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Cloud service providers
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Legal authorities (when required)
All third parties comply with GDPR standards.
10. International Data Transfers
If personal data is transferred outside the EU, we ensure:
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Adequate protection mechanisms
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Standard Contractual Clauses (SCCs)
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Secure encrypted transfers
11. User Rights Under GDPR
You have the right to:
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Access your personal data
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Rectify incorrect data
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Erase your data (“Right to be Forgotten”)
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Restrict processing
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Data portability
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Object to processing
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Withdraw consent at any time
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Lodge a complaint with a data protection authority
12. How to Exercise Your Rights
You may request your data rights by contacting us at:
📧 Email: contact@microcloudanditsolutions.com
🌐 Website: https://microcloudanditsolutions.com
We will respond within 30 days as required by GDPR.
13. Cookies & Tracking Technologies
We use cookies to:
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Improve user experience
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Analyze website traffic
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Ensure security
You can control cookies via browser settings.
14. Data Breach Policy
In case of a data breach, we will:
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Investigate immediately
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Notify authorities within 72 hours (if required)
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Inform affected users without delay
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Take corrective action to prevent recurrence
15. Children’s Data
Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from minors.
16. Automated Decision-Making
We do not use automated decision-making or profiling that significantly affects users.
17. Updates to This GDPR Policy
We may update this policy from time to time. Changes will be posted on this page with updated revision date.
18. Contact Information
For GDPR-related inquiries, contact:
MicroCloud & IT Solutions
Website: https://microcloudanditsolutions.com
Email: contact@microcloudanditsolutions.com
19. Compliance Statement
MicroCloud & IT Solutions confirms its commitment to full GDPR compliance and continuous improvement of data protection and privacy standards.