Effective Date: 01 Jan 2026
Last Updated: 01 Jan 2026
At MicroCloud & IT Solutions (“Company”, “we”, “our”, “us”), we strive to provide reliable and high-quality IT services. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds may be requested for services purchased through https://microcloudanditsolutions.com.
By using our services, you agree to this policy.
1. General Policy
Due to the nature of digital and professional IT services, most services provided by MicroCloud & IT Solutions are non-refundable once initiated or delivered.
We have 30 days of general refund policy of unused service or product. Refunds are only applicable under specific conditions outlined in this policy and subject to management approval.
2. Cancellation Policy
2.1 Client-Initiated Cancellation
Clients may cancel services by providing written notice via email to:
📧 contact@microcloudanditsolutions.com
Cancellation requests must include:
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Client name
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Service purchased
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Reason for cancellation
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Date of request
2.2 Cancellation Before Service Start
If cancellation is requested before work has started, a refund may be considered after deducting:
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Administrative charges
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Payment gateway fees
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Consultation or setup costs (if applicable)
2.3 Cancellation After Service Has Started
Once service delivery has begun (including but not limited to setup, configuration, migration, development, or consulting):
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No refund will be issued
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Client remains liable for full payment of services rendered
3. Non-Refundable Services
The following services are strictly non-refundable once activated or delivered:
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Domain registration or renewal
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Hosting services (VPS, Dedicated Servers, Email Hosting, WordPress Hosting)
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SSL certificates
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Software licenses
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Cloud services (AWS, Azure, Google Cloud)
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Microsoft 365 / Google Workspace subscriptions
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Development and customization services
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Migration services (email, data, cloud, servers)
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Security audits and consulting
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Setup and onboarding fees
4. Refund Eligibility
Refunds may be considered only if:
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Service was not delivered as per agreed scope
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A technical issue occurred solely due to our fault and could not be resolved
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A written complaint is submitted within 7 days of purchase
Refund approval is subject to investigation and internal review.
5. Partial Refunds
Partial refunds may be granted in cases where:
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Only part of the service was delivered
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Work was stopped early at client request
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There was a documented service failure
Any partial refund amount will be calculated based on:
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Work already completed
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Resources used
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Time spent
6. Processing of Refunds
If a refund is approved:
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Refunds will be processed within 7–14 business days
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Refunds will be issued using the original payment method
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Transaction fees and processing charges are non-refundable
7. Subscription & Recurring Services
For monthly or annual subscription services:
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Clients must cancel before the next billing cycle
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No refunds will be provided for unused portions of the billing period
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Services remain active until the end of the current billing cycle
8. Force Majeure
No refunds shall be issued for service interruptions or cancellations caused by events beyond our control, including but not limited to:
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Natural disasters
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Cyber attacks
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Internet outages
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Government actions
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Pandemics
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Third-party service failures
9. Chargebacks & Disputes
Clients are encouraged to contact us before initiating any chargeback or dispute.
Unauthorized chargebacks may result in:
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Immediate suspension of services
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Termination of account
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Legal action if necessary
10. Service Termination by Company
We reserve the right to suspend or terminate services without refund if the client:
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Violates Terms of Service
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Engages in illegal or abusive activities
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Fails to make timely payments
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Breaches security or compliance policies
11. Amendments to Policy
We reserve the right to update this Refund & Cancellation Policy at any time. Updates will be posted on this page with the revised date.
Continued use of services implies acceptance of the updated policy.
12. Contact Information
For cancellation or refund requests, contact:
MicroCloud & IT Solutions
Website: https://microcloudanditsolutions.com
Email: contact@microcloudanditsolutions.com
13. Acceptance of Policy
By purchasing or using our services, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy.